Cancellation and Refund Policy for Zixin Infotech

Thank you for choosing Zixin Infotech for your web development and graphic design needs. This Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation of services and the process for obtaining refunds.

By using our website or availing our services, you consent to the practices described in this Privacy Policy.

1. Cancellation of Services:

Clients may request the cancellation of services by providing written notice to Zixin Infotech. The client may be subject to cancellation fees as outlined in the agreement or proposal, based on the progress of the project at the time of cancellation.

2. Refund Policy:

Refund eligibility is determined based on the stage of the project and the resources expended by Zixin Infotech up to the point of cancellation:
Before Commencement of Services: If the client cancels before any work has started, a full refund may be provided, minus any administrative fees.
During Project Progress: If the client cancels after work has commenced, a partial refund may be provided, taking into account the time and resources already invested in the project.
Upon Completion: Once the project is completed and delivered to the client, no refunds will be issued.

3. Refund Process:

To request a refund, clients must submit a written request to Zixin Infotech, outlining the reasons for the refund and providing any necessary supporting documentation. Refund requests will be reviewed within a reasonable timeframe.

4. Non-Refundable Items:

Certain fees, such as domain registration fees, third-party licensing fees, or any other non-recoverable costs incurred by Zixin Infotech on behalf of the client, are non-refundable.

5. Termination by Zixin Infotech:

Zixin Infotech reserves the right to terminate services in the event of a material breach by the client. In such cases, no refunds will be provided, and the client shall be responsible for any outstanding fees.

6. Changes to Policy:

Zixin Infotech reserves the right to modify or replace this Cancellation and Refund Policy at any time. Clients will be notified of any significant changes.

7. Contact Us:

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at [contact email/phone].
By availing our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. Thank you for choosing Zixin Infotech for your web development and graphic design needs.